Cancellation Policy

Due to a large number of errors and people still resulting in being charged, the cancellation policy will be enforced as per the terms of the signed contract that every member has agreed to.

During the course of the year, I made exceptions for people to send emails in to cancel memberships – to promote ease of use or making the customer experience the most important aspect. However, emails have been sent to spam folders, not sent or have not stated clearly a cancellation intention. I don’t want members to end up getting charged after cancellation is issued.

The contract states there are three ways to cancel the membership.

1. You can come in person to the gym and fill out a cancellation request
2. You can send a cancellation request via any mail service (US Mail, Fed Ex or UPS) and have it be sent registered mail to assure that we get it.
3. You can send a telegraph.

This is to properly ensure that all cancels are processed correctly.

In no way is leaving a message on the gym’s phone a way to constitute a cancellation of your membership.  We hardly answer our phones – mostly because we are on the gym floor or working here in the gym to make it better. We are owner run and operated – so we do not have a dedicated, corporate person to answer the phone. We are not a corporate gym… but we are here for you… at the gym.

If you do email in a cancellation request – you will be directed to one of the above listed three cancellation methods.

Thank you all for understanding. We are merely going back to what the contract says as our attempt to make it an “ease of use” is kind of backfiring in our face because we are missing various requests that slip through the seams!

– Metroflex Gym Oceanside